Customer SMS / AxiomBlue

Send the customer update and keep its sent record.

Send a customer SMS from AxiomBlue using purchased business credits, then refer to the sent-message history when the team follows up. Check the recipient, message and available credits before sending. Professional workflows can include SMS actions for configured processes; test the conditions before enabling them.

Compose a customer SMS with the relevant message and recipient.

Plan fit: SMS requires the appropriate permission and purchased business credits. Workflow SMS actions additionally require Professional automation. Compare plans →

Start free Explore the demo ↗

A practical workflow / Example

A quick update before a visit.
  1. 01
    Check creditsReview the business SMS balance.
  2. 02
    Compose carefullyCheck the recipient and the message.
  3. 03
    Review historyUse the sent record to follow the conversation.

The part of your day this changes

Choose the message, recipient and channel deliberately.

A booking change or overdue balance needs the right context. Review the record and recipient before sending; test configured Professional follow-ups and account for SMS credits separately from the subscription.

01

Send from the business

Compose a customer SMS with the relevant message and recipient.

02

Check what was sent

Use the sent-message history when following up a conversation.

03

Connect routine updates

Configure SMS actions in Professional workflows for repeatable processes.

Picture it in your business / Example

A quick update before a visit.

Send the relevant customer a clear update, then keep the sent message available for the team to refer to.

Where to find it
Messages → SMS

A practical starting point

  1. 01

    Check credits

    Review the business SMS balance.

  2. 02

    Compose carefully

    Check the recipient and the message.

  3. 03

    Review history

    Use the sent record to follow the conversation.

Try the workflow in the demo ↗

Know what’s included

Plans for customer sms

SMS requires the appropriate permission and purchased business credits. Workflow SMS actions additionally require Professional automation.

Compare plans, limits and pricing →

Check the workflow in detail

Choose the guide for the decision ahead.

Explore the detail

Customer SMS tools and records

  • Direct customer SMS
  • Sent-message history
  • Business SMS credit balance
  • Workflow SMS actions

Availability varies with plan, permissions and enabled features. Check plan inclusions.

See how this fits: get paid & keep customers informed →

Before you get started

Questions about customer sms

Have a specific workflow in mind? Talk it through with us.

Where do I find customer sms?

Messages → SMS. Available controls depend on your permissions and enabled features.

Which plan do I need?

SMS requires the appropriate permission and purchased business credits. Workflow SMS actions additionally require Professional automation.

How should I evaluate it?

Start with a familiar example of your work. Follow the steps on this page, check the records and confirm the plan inclusions you need before rolling it out to the team.

Keep the work connected

See the next part of the picture.

Customer portal

Give customers a place to check the quote, work and invoice.

Customers can review quotes and accept eligible quotes through the portal.

 Workflow automation

Workflow email automation for trade businesses

Choose when the routine should run, then check what it actually sends.

 CRM & sales pipeline

Keep each enquiry, customer and next action connected.

A clearer view of the work you might win next.

Considering a switch?

Check the fit before
moving your business.

Use a familiar job to compare the way you work today with the way Axiom Blue handles it.

  1. 1. Follow a job in the demo

    Check the quote, schedule, job record and invoice. Look for the details your team needs.

  2. 2. Check your plan and team cost

    Compare usage limits, paid seats and specialist features. See plans and pricing →

  3. 3. Confirm your move

    Try your own quote on the free plan. Before moving existing records, ask us about your data and setup needs.

Make the next step a small one

Put a familiar job
through its paces.

You know where the friction is in your business. Open the demo and see how AxiomBlue handles it. Then start with your own quote on the free plan.

Explore the live demo ↗Start free →

Free plan has usage limits. No time limit. No credit card.

  1. 01

    Price the work

    Try a quote like one you send every week. Check the detail your customer will see.

  2. 02

    Follow it through the day

    Explore a job, its crew, time and materials. Look for the information you usually chase.

  3. 03

    Check the fit and the price

    Compare the features and limits you need. See plans and inclusions →