A day-before message gives customers a chance to check access and raise a timing problem before the visit. It supports the booking process; it does not guarantee access or eliminate no-shows.
The current “Job Tomorrow Reminder” preset runs at 6 pm in Australia/Sydney, selects scheduled jobs by scheduled start for the next day and sends one SMS per selected job. It uses the scheduled appointment date, not the job deadline.
What we will set up
- Professional access and purchased SMS credits
- 6 pm Australia/Sydney schedule, checked for your business
- Next-day scheduled-start lookup with scheduled status
- One customer phone number and message per job
- A monitored contact route and controlled tests
Workflows → Templates
Start from the named template
Use a Professional business account with permission to manage workflows. Open Workflows, browse the templates and choose “Job Tomorrow Reminder”. Inspect the created workflow before enabling it.
The public demo lets you inspect workflows; activation requires Professional. Free does not include workflow automation. Keep the workflow paused while checking the records, recipients and actions.
Concept
A preset supplies connected steps and field mappings to review.
Advantage
Starting with the current preset avoids recreating the process from an incomplete blank-canvas recipe.
Daily 6pm schedule
Check the nightly schedule and timezone
The preset runs daily at 18:00 in Australia/Sydney. Confirm the timezone and timing suit your bookings, particularly across daylight-saving changes or work in another state.
Decide who checks late bookings and changes made after the reminder has run. The scheduled workflow alone does not confirm every later change with a customer.
Concept
The schedule determines when the daily lookup runs.
Advantage
Reminder timing follows a setting your business has checked.
Tomorrow’s Jobs lookup
Inspect which jobs count as tomorrow
Check the lookup uses scheduled start, from one day ahead to one day ahead, and scheduled status. The iterate setting runs downstream steps for each returned job.
Confirm sample jobs starting tomorrow are included and completed, cancelled or differently dated work is excluded. Check jobs spanning several days and bookings changed around the run time.
Concept
The selection is based on booked start date and status.
Advantage
The message is tied to the visit you intend to deliver, not an unrelated deadline.
Reminder SMS
Check the message, phone and contact route
The recipient comes from each selected job’s customer phone. Check the rendered customer and business names, and allow for message segments when budgeting purchased SMS credits.
The preset includes “Reply CHANGE”. Use that wording only after verifying where inbound replies arrive and who monitors them. Otherwise replace it with a business phone number or contact route you have tested. Example: “Hi [name], [business] is booked to attend tomorrow. If access or timing has changed, please call [number].”
Concept
The message supplies a reminder and a usable route for changes.
Advantage
A person can handle an access or timing issue before the visit.
Workflow test and execution history
Test the outcome before activating
Test using customer numbers you control; a test send can use credits and send a real SMS. Check one included job, one excluded job, a missing phone and a changed booking.
Review failed runs and potential duplicate messages before enabling the nightly schedule. Keep someone responsible for customer responses and late changes.
Concept
Check the selected records, action results and failures, then assign an owner to review future runs.
Advantage
A controlled test exposes incorrect recipients or state changes before they affect customer work.
Measure reminders against your own access problems and missed visits after rollout. The useful process is earlier notice and a monitored response, not a promised no-show reduction.
Review the selection and message when your scheduling process changes.
Try it in Axiom Blue
Inspect your day-before reminder
Inspect this workflow in the live demo, then check Professional access before using it on your business records. Free signup covers the limited core job workflow; it does not activate automation.