AXIOM BLUE / PRACTICAL RESOURCES
Decide these before the bad day, so the morning of it is a checklist, not a meeting. Fill in the example column with your own rules. It is a planning worksheet; check the forecast source and any contract commitments you have with customers.
| What to record | Your notes |
|---|---|
| Who makes the call, and by when | |
| What counts as a washout | |
| Which jobs move | |
| Where they go | |
| Preview check before applying | |
| Who tells the customers | |
| Who tells the crew | |
| What the stood-down crew does instead | |
| If the weather clears by 9:00 am | |
| A call-out on a bad day | |
| A job running over | |
| Review at the end of the week |
AXIOM BLUE / PRACTICAL RESOURCES
Decide these before the bad day, so the morning of it is a checklist, not a meeting. Fill in the example column with your own rules. It is a planning worksheet; check the forecast source and any contract commitments you have with customers.
| What to record | Example |
|---|---|
| Who makes the call, and by when | Owner or scheduler, by 6:00 am, from the 5:30 am forecast |
| What counts as a washout | More than 70% chance of 5 mm or more before midday, or lightning forecast |
| Which jobs move | Only jobs marked weather-sensitive (roofing, external painting, lawns); indoor work stays |
| Where they go | The next available day, weekends excluded; same crews where possible |
| Preview check before applying | No job left without a slot; no fixed customer appointment pushed past its deadline |
| Who tells the customers | Office confirms changed arrangements; an explicitly configured and tested notification can assist |
| Who tells the crew | Moves show in the app; crew leader texts the team by 6:15 am |
| What the stood-down crew does instead | Indoor jobs brought forward, van restock, quotes, training |
| If the weather clears by 9:00 am | Review and apply a revised plan if appropriate; confirm the agreed time with each affected customer |
| A call-out on a bad day | Dispatch Map: the crew it adds least driving to; tell any customer whose job moved |
| A job running over | Extend it on the calendar; move the next job and let its customer know |
| Review at the end of the week | Jobs moved, customers who complained, calls the office took, what to change in the rules |